Te Haika: phone 0800 745 477
If you are concerned about your safety or the safety of someone you care for, call the emergency services on 111 for an immediate response.
Under the current COVID-19 alert level, this service is functioning as normal, but is currently experiencing higher than normal call volumes.
Please continue to call us in a crisis. The Te Haika team will answer your call as promptly as possible.
In an emergency, please dial 111.
15 minute call back for urgent queries:
If your query is urgent, and you have been waiting on the phone for longer than 15 minutes, please email: TeHaika@mhaids.health.nz. A clinician will call you back within 10 minutes. Please provide a direct dial number.
If you are already with a treatment team:
If you are currently being treated by an MHAIDS team, please contact your treating team first.
If you are unsure of how to contact your treating team, a list of contact numbers can be found here.
I’m worried about myself. What should I do?
We encourage you to talk to your GP or other healthcare provider about your mental health as a first step to getting support.
Your doctor can assess you and can refer you to us if necessary. They will also play an important role in your ongoing follow up.
If you are unable to talk with your doctor and need urgent help, contact us directly.
I’m worried about someone else. What is the process?
Mental health support and treatment is a collaborative process where people are meaningfully involved in their recovery. This means they or their family are generally involved in decisions around their treatment.
We encourage you to have a conversation with them about your concerns and, if they are able, ask them to get in touch with us to talk.
Due to our privacy obligations, we cannot share a person’s medical history with you.
We understand that it is not always possible to have the person contact us due to a variety of circumstances. If this is the case, we can talk you through possible options.
If someone you know needs urgent help, you can contact us directly and we can discuss options with you.
About Te Haika
Te Haika is a mental health and addiction contact centre for people in crisis or experiencing moderate to severe mental health or addiction problems. It is staffed 24 hours a day, 7 days a week by mental health and addiction professionals.
Our service is for everyone from Wellington, Porirua, Kāpiti, the Hutt Valley and the Wairarapa. You can request help or a referral to a mental health or addiction service, or you may have questions you want answered by a mental health or substance dependency professional.
If someone you care for is mentally unwell, they may be able to be seen and treated in their home or seen and treated in an inpatient mental health unit.
If you or a family member or friend who you are supporting is experiencing a crisis we can refer you to our Crisis Resolution Service (formerly our CATT team) who will provide help as soon as possible.
For people in the Wairarapa
If you live in the Wairarapa and want to contact the adult community mental health team or child and adolescent mental health service, you can also call 0508 432 432. During business hours this number will be answered someone in the Wairarapa offices and after hours will be automatically redirected to Te Haika.
Printable information about Te Haika
Download a printable 2-page brochure (PDF) about Te Haika here. This explains how the service works, your rights and how to contact us.
For people with mild to moderate issues
If you or someone you know is experiencing mild to moderate mental health problems, there are other options to get help.
Find out more about these here.