How to contact our services

Referrals

All referrals should go through Te Haika, our 24 hours a day, 7 days a week mental health and addiction contact centre, with a few exceptions.  

• Phone: 0800 745 477

Read more about Te Haika here.

For people in the Hutt Valley and Wairarapa

For initial referrals in the Hutt Valley and Wairarapa, you can contact some services directly between 8am and 5pm (varied timeframes during those hours - see details below). In the Hutt Valley you need to contact Te Haika outside of those times.

In the Wairarapa you can phone our adult community mental health and child and adolescent mental health services anytime on 0508 432 432. During business hours this number will be answered someone in the Wairarapa offices and after hours will be automatically redirected to Te Haika.

For people who are already using our services

The contact details following are for people who are already using our services.

We are open from 8.30am until 5pm Monday to Friday (closed public holidays).

• Phone: 0800 300 183
• Email: cads@mhaids.health.nz
  
• Address: 113 Adelaide Road, Mount Cook, Wellington

Initial contact for people in Wellington, Porirua, Kāpiti and the Hutt Valley should come through Te Haika, our 24/7 mental health and addiction contact centre.

For children and young people in these locations who have already been referred to our service, please use the contact details below.

People in the Wairarapa can call call 0508 432 432 anytime (for both initial and subsequent contact) - after hours it will be automatically redirected to Te Haika.

Our child and adolescent mental health services are generally open from 8.30am until 5pm on weekdays. However, our Wairarapa service is open from 8am until 4.30pm on weekdays.

Service	Contacts	Address
Kāpiti	04 903 0260 kcmht@mhaids.health.nz	Kāpiti Health Centre, Warrimoo Street, Paraparaumu
Porirua	04 381 1660	Level 3, BNZ Tower, Hartham Place, Porirua
Hutt Valley	04 570 9600	Nikau Centre, Hutt Hospital, 622 High Street, Lower Hutt
Wellington	04 806 0002 tewharetipu.admin@mhaids.health.nz	21 Hania Street (Te Whare Tipu), Wellington
Wairarapa	06 946 9808 or 0508432432	Level 2 49 to 51 Lincoln Road, Masterton

 

We are open from Monday to Friday from 8.30am to 5pm (closed public holidays).

• Phone: 04 806 0002.
  
• Email: tewharetipu.admin@mhaids.co.nz
• Address: Te Whare Tipu, 21 Hania St, Mt Victoria (near Kent Terrace).

In the Hutt Valley for both initial and subsequent contact, use the details below between 8am and 4.30 pm Monday to Thursday and 8am to 4pm on Friday. Outside these times, call Te Haika.

People in the Wairarapa you can phone us anytime on 0508 432 432. During business hours this number will be answered by reception in the Wairarapa office and after hours will be automatically redirected to Te Haika.

Service	Contacts	Address
Kāpiti community mental health team	0800 300 058 04 903 0260 kcmht@mhaids.health.nz	Kāpiti Medical Centre, Warrimoo Street, Paraparaumu
Lower Hutt community mental health team (Monday to Thursday 8.30am to 4.30pm, Friday 8am until 4pm)	0800 300 042 04 570 9801	40-42 Queens Dr, Lower Hutt, Wellington 5010
Porirua community mental health team	0800 300 057 04 381 1600	Level 8, BNZ Tower, 14 Hartham Place, Porirua.
Upper Hutt community mental health team	0800 300 044 04 587 2860	Level 1, CBD Towers 84 - 90 Main Street, Upper Hutt
Wairarapa community mental health team	050 843 2432 06 946 9805	Wairarapa Hospital Campus, Te Ore Ore Road, Masterton
Wellington Central community mental health team	0800 300 056 04 816 1366	113 Adelaide Road, Mt Cook
Wellington South community mental health team	0800 300 056 04 816 1366	113 Adelaide Road, Mt Cook

We are open from Monday to Friday from 8.30pm to 5pm.

Adult team

• Phone: 0800 300 181
               04 230 6324
  
• Address: Kenepuru Hospital, 16 Hospital Drive, Porirua
  

 

Youth team (CAMHS)

• Phone: 04 381 1660
• Address: Level 3, BNZ Tower, 14 Hartham Place Porirua

 

If you have a question about our services you can phone a local office through the contact details for your region below:

Forensic Coordination Service (ID)

Northern (Northland and Auckland)  (09) 2639294

Midland (Greater Waikato)  (07) 8270314

Central (Hawkes Bay, Mid-central and Wellington)  (04) 3811 655

Southern (Nelson and Canterbury)  (027) 886 3717

Southern (Dunedin)  (027) 702 1338

FCS (ID) on-call After Hours reporting (Providers only)  04-3855999  (ask for FCS (ID) on-call)

Community Mental Health ID Team

Phone (027) 2442603

We are open 8.30am until 5pm Monday to Friday (closed public holidays)

• Phone: 0800 300 183
• Email: ots@mhaids.health.nz
• Address: 113 Adelaide Road, Mt Cook

• Phone: 04 978 2863
• Address: Kenepuru Hospital, 16 Hospital Drive, Porirua

We are open from 8am until 5pm Monday to Friday (closed public holidays).

• Phone: 04 806 0002
  
• Email: tewharetipu@mhaids.health.nz (attention email to SMMHS)
• Address: 21 Hania Street, Wellington

We are open from Monday to Friday from 8.30am to 5.00pm (closed public holidays).

• Phone: 04 806 2218
  
• Address: 31 Mein Street Newtown (Wellington Regional Hospital campus)

Our visiting hours are 2.30pm to 8.30pm, 7 days a week.

• Phone: 04 5666 999 (ask for Te Whare Ahuru)
  
• Address: Hutt Hospital Lower Hutt.

We are open 8.30am until 5pm Monday to Friday (closed public holidays).

• Phone: 0800 300 184
               04 2306322
• Address: 30 Kenepuru Drive, Puketiro Centre, Porirua.

Our visiting hours are 10am to 2pm and 4pm to 8pm, 7 days a week.

• Phone: 04 806 2702
  
• Address: 31 Mein Street, Newtown, Wellington.