Community delivery model

_{Image: The concept paper for the new service was}_{handed over to Tricia Keelan, the Regional Wayfinder for Health New Zealand | Te Whatu Ora, Te Ikaroa (Central Region), over Matariki 2024.}

“Everyone has a soul, the kaupapa for the model starts with Wairua (listening to your heart).”

The work towards a new Māori Mental Health and Addiction Service for Te Awakairangi is led by an expert Kaitiaki Rōpū of stakeholders, drawing on outcomes from the community workshops that were held over Matariki in 2023.

Other pages in this section

Te Awakairangi Māori Mental Health and Addiction

Priorities

The community identified the following priorities for the new service:

Access and quality of service

Decrease in people attending Emergency Departments seeking support with mental health, addiction, and social concerns
Decreased wait times
Decrease in unattended appointments and in people losing contact with their supporting team
Whānau engagement and satisfaction with service

Growing the workforce

Kaupapa Māori roles elevated within the service, including increased representation at a leadership level
Upskilling and growing Māori whānau into roles
Continued workforce development
Research and evidence of improved outcomes

Holistic care, whānau ora

Crisis café available for all tāngata
Basic human needs being met – warmth, shelter, kai, connection
Culturally safe, whānau centred and preventative care is available.

Connection

Maintaining strong relationships with existing services
Making sure services are not duplicated

These priorities guided the Kaitiaki Rōpu in designing a community delivery model, developed at a series of wānanga starting in late 2023.

Connection

“Muturangi has many navigation paths, with tentacles reaching out across the Pacific.”

In Māori pūrākau, Muturangi is a Tohunga whose kaitiaki is a giant wheke (octopus). Kupe chased the wheke across the ocean, leading him and his family to Aotearoa.

Te Wheke a Muturangi was identified by the rōpū as a symbol of the community delivery model, with its many tentacles and skill at navigation speaking to the multitude of connections needed between organisations and people to create a successful service.

Last updated 14 February 2025.