The information below applies to both our adult clients (aged 20 to 65 years old) and child clients (0 to 19 years). If you have a child or adolescent in our service you will be expected to liaise with us on behalf of your child.
Once we receive your referral we will arrange a time to meet with you and carry out a Hui Whakatau (therapeutic conversation). This usually takes about 60 to 90 minutes. You can come to see us at Te Whare Marie or an alternative community base.
If we agree that we are the service best placed to help you and you agree, we will develop a plan outlining the care and treatment you require. We encourage you and your whānau to take part in developing the plan.
If we agree we are not the best service for you we will provide you with information about other services that may help you. If you are worried about your cultural needs being met and things being done in a Hauora way, we can give you advice about other services you can use on these issues.
We use Māori interventions in a therapeutic environment, which utilises a strengths-based approach that helps many of our tangata whaiora achieve their aspirations.
We continuously work to include whānau in sustainable recovery from mental illness, combining Māori cultural concepts with western clinical models of mental health care.