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Do you, or does someone you know, need help now? Contact Te Haika

The Mental Health, Addiction and Intellectual Disability Service (MHAIDS) welcomes compliments, suggestions and complaints. Receiving feedback gives us an opportunity to improve our services and to pass on compliments to our hard working staff.

If you have a compliment or suggestion, please complete the feedback form below and we will forward it to the relevant department.

If you have a concern or complaint about your current care, we encourage you to speak to the staff who are looking after you. Often such issues can be resolved straight away.

To send us a compliment, suggestion or complaint, you need to follow the process for the DHB in the area you live in. Use the links below to go to the relevant web page for your DHB:

  • Capital & Coast (Wellington, Porirua and part of Kapiti)
  • Hutt Valley (Hutt City, Upper Hutt, Petone, Wainuiomata and Eastbourne)
  • Wairarapa (Martinborough, Featherston, Greytown, Carterton, Masterton and outlying rural districts)

Support through the process

Nationwide Advocacy Services

If you need support or help with making a complaint, you can contact the Nationwide Advocacy Services, a free independent service that offers advice and support related to the complaints process.

Phone: 0800 555 050

Email: advocacy@hdc.org.nz

Aspire Inc (formerly the Wellington Mental Health Consumers Union Incorporated)

Aspire Inc is contracted to provide an advocacy service for consumers of Mental Health Services.

Visit Aspire's website here, which includes details of how to contact them.

Unresolved complaints

If you believe your complaint is unresolved please contact us again so we can try and help further.

You also have the right to contact the Health and Disability Commissioner:

Health and Disability Commissioner

Postal address: PO Box 1971 Auckland

Phone: 0800 11 22 33

Email: hdc@hdc.org.nz

Last updated 23 October 2018.