If you are concerned about your safety or the safety of someone you care for, call the emergency services on 111 for an immediate response.
I’m worried about myself or someone else. What should I do?
We encourage people to talk to their doctor or other healthcare provider about their mental health. Your doctor can assess you in the first instance and can refer you to us if necessary. They will also play an important role in your ongoing follow up.
However if you are unable to talk to your doctor or you or someone you know needs urgent help, you can contact us directly at Te Haika, our 24/7 mental health contact centre - see details below.
Te Haika: phone 0800 745 477
Te Haika is a mental health and addictions contact centre for people in crisis or experiencing moderate to severe mental health or addiction problems. It is staffed 24 hours a day, 7 days a week by mental health and addiction professionals.
Our service is for everyone from Wellington, Porirua, Kāpiti, the Hutt Valley and the Wairarapa. You can request help or a referral to a mental health or addiction service, or you may have questions you want answered by a mental health or substance dependency professional.
If someone you care for is mentally unwell, they may be able to be seen and treated in their home or seen and treated in an inpatient mental health unit.
If you or a family member or friend who you are supporting is experiencing a crisis we can refer you to our Crisis Resolution Service (formerly our CATT team) who will provide help as soon as possible.
Other contact details for Te Haika
For people in the Wairarapa
If you live in the Wairarapa and want to contact the adult community mental health team or child and adolescent mental health service, you can also call 0508 432 432. During business hours this number will be answered someone in the Wairarapa offices and after hours will be automatically redirected to Te Haika.
Printable information about Te Haika
Download a printable 2-page brochure (PDF) about Te Haika here. This explains how the service works, your rights and how to contact us.
For people with mild to moderate issues
If you or someone you know is experiencing mild to moderate mental health problems, there are other options to get help.
Find out more about these here.