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What is Mārama?

Mārama is our digital tool to help you and your whānau give anonymous feedback on MHAIDS services.

We want to provide the best possible service to you and your whānau. In order to do this we need to know what you think about our services. Please tell us where we are doing well and where we need to improve.

Mārama is a Māori concept relating to wisdom and understanding, and the natural world of life and light.

It derives from the Maori legend in which Tāne (Māori guardian of the forest and birds) separated his Sky Father Ranginui and Earth Mother Papatūānuku to create a world of light and life. This world was known as ‘Te ao mārama’.

The Mārama digital survey will ask you nine simple questions on your experience with us. This includes ratings and open questions for you to provide feedback, thoughts and ideas.

You and your whānau can complete the survey from anywhere and on different internet connected devices. This allows you to give honest and open feedback in your own personal time and space.

Thank you for considering to complete the Mārama survey. Your feedback is critical to us knowing where and how we can improve.
 

Who should complete the Mārama survey?

We encourage all our clients and their whānau to provide anonymous feedback to us via the Mārama Feedback Tool.

The Mārama survey is designed for those aged 12 and over.

The survey is completely anonymous – you will not be asked for your name or contact information.
 

When should I complete the Mārama survey?

You can complete the survey regularly following your appointments with us, once in a while or not at all. We appreciate every piece of feedback we receive from you. It is your feedback that helps us to review, adjust and improve our services.

You can be open and honest with your response. The survey is completely anonymous – you will not be asked for your name or contact information.
 

How do I complete the Mārama survey?

There are many ways to complete the Mārama survey:
 

From the comfort of your computer

You can visit our Mārama website link here to take the survey. Please note that the survey is designed to operate on Firefox and Chrome website browsers only.
 

On your smartphone by scanning the QR code on our posters or other materials

When you visit our buildings you will see Mārama posters in our reception areas. The poster has a QR code in it. You can scan the code with your phone’s camera or using a QR code reader app to open the survey.

One of our staff members may also provide you with an appointment card or a flyer on our services. Most of those materials carry a Mārama QR code on them.
 

At the end of your appointment

Some of our staff members carry tablets. They may ask if you want to complete the Mārama survey then and there.
 

Survey link by text or email following your appointment

Some of our services can send you a text or an email following your appointment with us. The message will include a link to our Mārama feedback tool.
 

Will you know which answers were given by me?

No. We cannot identify which feedback was given by who.

The survey is completely anonymous – you will not be asked for your name or contact information. We want to encourage people to be open and honest with their feedback.
 

Who gets to see the feedback I provide?

All feedback provided to us via the Mārama Feedback Tool will be carefully analysed by our teams. The different service areas will receive regular reports on the ratings they received.

Those ratings and other written feedback you may provide to us will be used to look into where we are doing well and where we need to improve. Based on the feedback we collect, we will review our current processes and services and work to adjust and improve them to provide the best possible services for you and your whānau.

Last updated 11 December 2020.