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Do you, or does someone you know, need help now? Contact Te Haika

Who our service is for

CREDS services are available to those living in the Wellington, Manawatu-Wanganui, Hawke’s Bay and Gisborne districts.

We provide a range of treatment and support services for people with eating disorders, from dietetic support right through to residential care.

You can read more about eating disorders and find links to resources and diagnostic criteria on the Health Navigator website.

You may also find it helpful to read our questions and answers about identifying and supporting people with possible eating disorders.

How to access our service

For people living in the Wellington region

Once we have received your completed forms, we will contact you to arrange a time for a face-to-face appointment with a member of our team. We will then discuss the treatment options available to you.

Please be aware that we have a waiting list for our service. The length of wait varies depending on the service.

Forms for people living in the Wellington region

Completed forms should be sent to:

Central Region Eating Disorder Services (CREDS)
Hutt Valley District Health Board
Private Bag 31 907
High Street
Lower Hutt

For people living in the Palmerston North, Hawkes Bay or Whanganui regions

Your local Community Mental Health Team can refer you to our services. Please contact them to request an appointment.

Forms for people living in the Palmerston North, Hawkes Bay or Whanganui regions

Completed forms need to be sent to your local Community Mental Health team.

Referral information for health professionals

To refer a client to our service, you first need to send us their completed Self Assessment Form and Pre Assessment Medical Review Form (use the correct version above depending on the client’s location).

We will then contact the client directly to arrange a time for a face-to-face appointment and will discuss treatment options with them.

Treatments, care and services we provide

For clients, whānau and the community

We provide a range of treatment and support services for people with eating disorders, from dietetic support right through to residential care.

We provide information and support for friends and family members

We can also provide psycho-social education for schools and community groups.

For health professionals

We provide consultation, liaison, supervision and training for health and helping professionals.

You can read more about this under Working with us.

What you can expect if you use our service

We have several treatment options available. Different options are suitable for different people and may depend on the type of eating disorder, age and physical health of the client.

Our therapists can provide individual, group or family therapy

Individual therapy is our most common form of therapy. We see clients at our rooms in Johnsonville or at our base at Hutt Valley Hospital.

If a person is under 18 and living at home we usually recommend family therapy. Our family-centred treatment is called the Maudsley Model and originated in the United Kingdom in the 1970s. It empowers the family to be closely involved in the recovery process and involves all family members living at home. You can find out more about the Maudsley Model here.

For people with bulimia or compulsive eating we also offer group therapy. The group runs for 10 weeks and is run once or twice a year.

Our clinical services

All clients are required to have their physical health monitored by a GP.

Our dietitian educates people about healthy eating and nutrition, as well as monitoring the person’s weight and eating patterns.

Our psychiatrist is available to carry out psychiatric assessments, and in some cases prescribe medication.

Day programme

The day programme provides the residents and community based clients with an intensive programme of psychotherapy, group work, recreation, gentle exercise, meals and support, 5 days a week. It is run in a supportive environment to assist people with eating disorders to regulate and normalise eating behaviours and address underlying issues.

The programme includes a range of therapies, which are aimed at helping clients to understand their own issues more fully. These enable individuals to challenge social values and belief systems and to realise self-healing. Using small group sessions the day programme looks at past and present behaviours as well as coping strategies. It builds on previous skills and introduces new ways of coping. The programme is designed to support the individual through peer and staff support.

The number of days each client attends is flexible and will be decided in consultation with the individual and staff.

Residential services

Our six-bed residence provides a warm, welcoming and homely environment for clients and their visitors. When a client comes into the residence they initially start with a 2 week-assessment and stay on average for 2 to 3 months. The residential stay is only part of the journey of recovery.

All residential clients have their own room, will participate in the day programme and undertake individual therapy. The residence operates 7 days a week and has 24-hour nurse care.

How to contact us

Our clinic is based in Johnsonville, Wellington.

Initial referrals should come through Te Haika, our 24/7 mental health and addictions contact centre.

For people who have already been referred to our service, please use the contact details below:

We are not an emergency service

If you have urgent concerns about your own health or that of a family member or friend with an eating disorder, you should contact a doctor, an after-hours medical centre or your local Community Assessment Treatment (CAT) Team.

If you or the person you are concerned about is in Wellington, Porirua, Kāpiti, the Hutt Valley or the Wairarapa, call Te Haika.

Last updated 1 February 2018.