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COVID-19: Information for visitors and clients

We are restricting visitors to some of our facilities to keep everyone safe during this time. Please check with the team managing the person's care. There is a summary of restrictions for inpatient services on page 15 of the DHB visitor Policy.

Whānau and friends are encouraged to connect with their loved ones via phone. This can be supported by the care team.

You can find contact details for our services here.

Appointments and seeking treatment

If you have any questions about an upcoming appointment, please contact your treating team.

If you are in crisis and need help now, please call Te Haika on 0800 747 477.


If you have been to a location of interest, or if you are unwell, stay home and seek advice.

Locations of interest on the Ministry of Health website.

Call Healthline (0800 358 5453) or your GP for advice if you think you need to be tested and you will be referred to a booking centre to make an appointment.

We strongly advise anyone seeking a test to make an appointment to ensure you can be tested as quickly and efficiently as possible.

People arriving without an appointment may experience long wait times as our centres need to prioritise those who have appointments, or are known to have been to a location of interest, or who are symptomatic.

COVID-19 Community based assessment centres (CBACs)

More information

For information about the response to COVID-19, and support available, go to

Last updated 22 December 2021.